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Policies

  Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on the navigation bar near the top of each page of our web site.
 
The Information We Collect:
This notice applies to all information collected or submitted on the FlowTech Solutions website. On some pages, you may be able to order products, make requests, and register to receive materials. The possible types of personal information collected at these pages may include:

Name
Address
Email address
Phone number
Credit/Debit Card Information 

Note:
We do not store credit card information unless the client opts to store it for future transactions.

 

  The Way We Use Information:
We use the information you provide about yourself only for the specific purpose the information is being furnished for. We do not share this information with outside parties except to the extent necessary to complete the requested service.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
 
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

In order to protect the information being gathered this site has security measures in place including firewalls, encryption, and authenticated access to internal databases where needed.
 
  How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by requesting in writing, by email or phone. Information will only be disclosed upon proof of identity. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 
Log Analysis
Log analysis tools are used to create summary statistics, used for administering the performance of the web sites, diagnosis of problems and determining which information is of most interest to the public. The following information is collected for analysis only:
  • User Client hostname - the hostname (or IP address if DNS is disabled) of the user/client requesting access.
  • HTTP header, "user-agent" - the user-agent information includes the type of browser, its version, and the operating system it's running on.
  • HTTP header, "referrer" - The referrer specifies the page from which the client accessed the current page.
  • System date - The date and time of the user/client request.
  • Status - The status code the server returned to the user/client.
  • Content length - The content length, in bytes, of the document sent to the user/client.
  • Method - The request method used.
  • Protocol - The transport protocol and version used.

Cookies
Cookies will be used under specific conditions. A cookie is a text file stored on a customer's PC to maintain an uninterrupted transaction or process with the application. There are two types of cookies, a memory cookie and a hard cookie. Memory cookies will be deleted at the end of the session. Memory cookies are specifically used when purchasing products or services through the web. Hard cookies will remain on the PC after the session is ended. Hard cookies are generally used for keeping your personal options for viewing the site. (Customers can delete hard cookies from their machines after the session, if they choose.)  Cookies will NOT be used to track or monitor a visitors usage of internal or external pages.